Beginning August 1, 2009, Horizon Blue Cross Blue Shield of New Jersey will no longer accept paper referral forms. 

Participating Primary Care Physicians (PCPs) may create initial referrals through our Interactive Voice Response (IVR) system or Online Services.  Participating specialists may create refer-on referrals through our IVR system. 

Please note the following:

·         Referrals are not valid for out-of-network services.

·         Referrals are not required for services being sent to a Lab Corp Patient Service Center. A Lab Corp requisition form is required. 

Creating referrals electronically is fast and easy, environmentally friendly and establishes a record that is available to the PCP, the specialist or facility, your patient and us.

Learn about creating referrals through Online Services by viewing the Provider Online Services demo.  To access this tutorial:

·         Visit <www.HorizonBlue.com/Providers>.

·         Click Online Services.

·         Under Additional Tools, click Online Services Demo. 

Review some best practice hints for creating referrals through the IVR.

·         Visit <www.HorizonBlue.com/Providers>.

·         Enter your User ID and Password in the Provider Sign On box and click Sign On.

·         Click Provider Reference Materials.

·         Click IVR News and Updates.

·         Click IVR Referral Submission Helpful Hints.

If you have questions about referrals or to schedule an appointment to discuss which referral submission option is best for your office, please contact your Professional Field Consultant. 

If you have questions regarding Online Services, please call our e-Service Desk’s Online Services team at 1-888-777-5075.

If you’re not registered for Online Services, visit www.HorizonBlue.com/Providers and click Not Registered?